Terms of Service

Last updated: 01 January 2026

These Terms of Service ("Terms") govern your access to and use of the mobile application HOPGOGO (the “Service”) operated by HOPGOGO TRAVEL LIMITED ("we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use this Service.

2. Description of the Service

The Service is a vacation planning platform that enables users to search, plan, and book travel services including flights, trains, buses, and accommodation.

We act as an intermediary between you and third-party travel service providers.

3. Account Registration

You must provide accurate and complete information
You are responsible for maintaining account confidentiality
You are responsible for all activity under your account

4. Bookings and Payments

When you make a booking through the Service, you enter into a direct contract with the relevant travel provider.

Prices, availability, and conditions are set by third parties
Payments are processed securely by authorized providers
Additional terms of airlines, hotels, or transport operators apply

5. Cancellations and Refunds

Cancellation and refund policies are determined by the respective travel service providers and may vary.

We are not responsible for refunds denied by third-party providers in accordance with their terms.

6. User Obligations

Provide accurate personal and travel information
Ensure passport and travel document validity
Comply with applicable laws and regulations
Not misuse or disrupt the Service

7. Intellectual Property

All content, trademarks, logos, and software related to the Service are owned by or licensed to HOPGOGO TRAVEL LIMITED.

You may not copy, modify, distribute, or exploit any content without prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

Travel disruptions, delays, or cancellations
Acts or omissions of third-party providers
Indirect or consequential damages

9. Disclaimer

The Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation.

10. Suspension and Termination

We reserve the right to suspend or terminate your access if you breach these Terms or misuse the Service.

11. Data Protection

Our processing of personal data is governed by our Privacy Policy and Cookie Policy.

12. Changes to the Terms

We may update these Terms from time to time. Continued use of the Service after changes become effective constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer residing in the United Kingdom or the European Union, nothing in these Terms affects your statutory rights to bring proceedings before the courts of your country of residence.

9. Contact Us

Email: support@hopgogo.com

Address: Flat 22, Lion Court Lion Wharf Road, Isleworth, London, United Kingdom, TW7 6XX