Privacy Policy

Last updated: 01 January 2026

This Privacy Policy explains how HOPGOGO TRAVEL LIMITED ("we", "us", or "our") collects, uses, discloses, and protects personal data when you use our mobile application HOPGOGO (the “Application”).

We comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the UK GDPR.

1. Who We Are

Data Controller: HOPGOGO TRAVEL LIMITED

Address: Flat 22, Lion Court Lion Wharf Road, Isleworth, London, United Kingdom, TW7 6XX

Email: support@hopgogo.com

2. Personal Data We Collect

First name and last name
Date of birth
Mobile phone number
Passport number
Passport expiry date
Login and account information
Flight, train, bus, and hotel booking details

3. How We Use Your Personal Data

To create and manage your account
To authenticate users
To book flights, trains, buses, and hotels
To share required data with travel service providers
To provide customer support
To meet legal and regulatory obligations

4. Legal Basis for Processing

Performance of a contract
Legal obligations
Legitimate interests
User consent (where applicable)

5. Sharing Your Personal Data

Your data may be shared with:

Airlines, train and bus operators
Hotels and accommodation providers
Travel booking and distribution systems
Payment and IT service providers
Authorities where legally required

6. International Data Transfers

Your data may be transferred outside the UK or EEA when necessary for travel bookings. We ensure appropriate safeguards such as adequacy decisions or Standard Contractual Clauses (SCCs).

7. Data Retention

We retain personal data only as long as necessary to fulfill contractual obligations and legal requirements. Data is securely deleted or anonymized when no longer required.

8. Data Security

We implement appropriate technical and organizational measures, including encryption, access control, and secure storage.

9. Your Rights

Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability
Withdraw consent
Lodge a complaint with a data protection authority

10. Children's Data

Our Application is not intended for children under 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published within the Application.

12. Contact Us

Email: support@hopgogo.com

Address: Flat 22, Lion Court Lion Wharf Road, Isleworth, London, United Kingdom, TW7 6XX